To cancel your subscription, please follow these steps:
- Log in to your account at www.boxycharm.com
- Click My Account from the top menu bar, then click Account Overview from the dropdown menu that appears.
- Expand the subscription you would like to cancel and click "Cancel Subscription".
- Follow the prompted steps. The last step is to head over to your email inbox to finalize the cancellation. You'll receive an email asking you to confirm the cancellation by clicking the link in the email. Please note that your subscription will not be canceled until you click the link in the email. If you don't see the email after a few minutes, please check your Spam/Junk folder, as well as your Promotional folder.
- After you've followed all of the steps and the cancellation is confirmed, double-check that the subscription status changed to "Canceled" by returning to the Account Overview page. Please check your email inbox for your cancellation confirmation email.
Subscriptions renew automatically starting on the 1st of the month at 12 a.m. ET. To prevent a subscription renewal, you'll need to cancel your membership before the last day of the month.
If you would like us to cancel your subscription on your behalf, please email us by the 25th of the month to give us enough time to get to your inquiry. You can email us via our virtual assistant BoxyBot by clicking the pink question mark icon on the bottom right of the screen.
Prepaid subscribers: If you cancel a prepaid subscription, you will still receive the boxes that you prepaid but your subscription will not automatically renew for another term once your existing term is complete.