A subscription will go into “Failed” status once it can no longer be billed for that month’s renewal due to unsuccessful payment attempt(s). Once your subscription is in “Failed” status, you will need to create a new subscription in order to continue receiving boxes. Please note that you do not have to create a brand new account with a different email address. We encourage you to proceed under your original account to keep all of your Charms and box history in one place.
To learn more, check out the article “How do I reactivate my "Failed" or "Cancelled" subscription?”