If the payment for your subscription renewal was declined, our system will automatically continue attempting to collect payment each day, while supplies last, if allowed by your bank. Be sure to update your payment information at your earliest convenience.
If we're unable to continue the billing attempts, your subscription status will show "Failed" and you will need to create a new subscription in order to continue receiving boxes. In that case, we recommend using the same existing account and email address for your subscription. Check out the article "How do I reactivate my "Failed" or "Cancelled" subscription?" to learn more.
If you wish to stop the billing attempts, you must cancel the account before the payment is successfully processed.