If the payment for your subscription was declined, our system will automatically continue attempting to collect payment each day or so while supplies last and if allowed by your bank. Be sure to update your payment information at your earliest convenience.
- If this is your first time being billed for this subscription, you will receive a confirmation email once your payment is processed.
- If this is a subscription renewal for an existing subscription, you will not receive a confirmation email. However, you can verify your "Active" status on your account page.
If we're unable to continue the billing attempts, your subscription status will show "Failed" and you will need to create a new subscription in order to continue receiving boxes. In that case, we recommend using the same existing account and email address for your subscription. Check out the article "How do I reactivate my "Failed" or "Cancelled" subscription?" to learn more.
If you wish to stop the billing attempts, you must cancel the subscription before the payment is successfully processed. To do so, click My Account from the top menu bar, then Account Overview. Find the subscription you would like to cancel under the "Subscriptions" section and click "Cancel".