For step-by-step instructions on how to choose, visit the FAQ article: "How does Choice work?"
If you don't see the Choice banner on the opening day of your Choice Window, please note that the banner only becomes visible once the option to Choose opens. This means you won't see the banner if you're a bit early to the website on the opening day of your Choice Window. If you're not sure if the option to Choose is open yet, look out for a Story on @boxycharm Instagram & Facebook Stories that notifies Choice is open. Opening times may sometimes also be posted to the calendar of Charmer events.
If you've confirmed that your Choice Window is open and/or cannot see the Choice items on the page, try disabling ad blockers and refreshing the page. Otherwise, we recommend clearing your cache + cookies, and/or trying on a different up-to-date browser/device.