You can certainly use a trusted courier or freight forwarding service to receive BoxyCharm, and we'd love to Charm you! However, it's important to understand how using one of these services may affect your Charmer experience.
You are able to use a courier or freight forwarding service to receive a box in countries outside of our shipping range. As long as the company is located within our shipping range, you can update the address on your account to the address provided to you by the company. Since most forwarding services require specific information in the shipping address (such as client codes, mailbox PINs, or suite numbers), we strongly recommend that you double-check that you've entered the full address and any other required information correctly. Address hiccups may cause a disruption in your service.
Once your Boxy is delivered, the forwarding service may ask you to provide certain documents to retrieve your box. Please note that we are unable to provide itemized receipts. Your receipt will only include the price you were billed in USD and will not list the contents or prices of the products within your box. Additional requested documents may not be available.
Our Boxys comply with all shipping laws required within our shipping range. Please keep in mind that you accept full responsibility for any box that cannot be shipped to you due to an ORM-D or 'dangerous' product. These are items such as nail polishes, aerosols, perfumes, etc.
If you choose to have your box sent through a forwarding service, you accept full responsibility for the transaction and any documentation or charges requested from the courier service to retrieve your box.
We'll always do our best to work with you to make your experience as seamless as possible. If you encounter any concerns or questions throughout your subscription, we encourage you to contact our Support team to see how we can help. 🖤