As mail carriers continue practicing safe delivery protocols, be sure to check your driveway, doorstep, and other areas in front of your home for your box. If you're not able to locate it, please contact the carrier for additional information about the delivery of your box, as well as household members and anyone that may have collected your box on your behalf. Our Charmers are usually able to locate their Boxys this way.
You are eligible for one replacement box per calendar year for a box that was reported as delivered but was unreceived. You must reach out to the Support team within 30 days from the date the box was reported was delivered.
Our team will try helping to locate your box first and will ask you to do a little investigating. If you've already reached out to your local Post Office and anyone that may have retrieved your box on your behalf, please be sure to include that information in your email. Please also include your best shipping address in your email - we'll need it to assist you further. ♡