Need assistance? We’re here for you, and you’ve got options. 🖤
It’s important to us that you can find answers when you need them, so we created BoxyBot, the BoxyCharm Virtual Assistant to provide you with real-time support. BoxyBot can be accessed by clicking the light blue circle found in each article within our Help Center, and she can immediately assist with many Boxy-related inquiries about shipping, membership benefits, account help, and more. If you have unanswered questions or want to speak with a team member, BoxyBot will open a ticket for you with the Support team; just say, “Contact Support”. Click here for tips on using BoxyBot!
The BoxyCharm Help Center (where you are now) is full of helpful FAQ articles that we encourage you to check out. If you have questions while reading, or need help from a team member, you can email the BoxyCharm Support team directly from the article you’re in. To do so, scroll to the section beneath the article you’re in and click where it says “Have more questions? Submit a request” to be directed to the contact form.
BoxyCharm’s Customer Support team responds to all inquiries in the order in which they are received (oldest to newest) typically within 2-3 business days. Due to increased volume and the impact of COVID-19, response times may be longer than usual. We are working hard to minimize response times and assist as quickly as possible. Please kindly note that sending a new email will not decrease wait times. Thank you so much for your patience!