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My Account & Billing

Account Information
Account Information

  • ⭐️ Why can't I access my account?
  • ⭐️ I have annual subscriptions with both IPSY and Boxy. What happens to my monthly credits when IPSY and Boxy merge?
  • ⭐️ I’m a Canadian subscriber. Will I still be able to shop on IPSY.com?
  • ⭐️ How will my account work once you move me to IPSY.com in March?
  • ⭐️ How will Choice work once I'm moved over to IPSY.com in March?
  • ⭐️ When will IPSY start billing for BoxyCharm and Icon Box?
See all 20 articles

Billing
Billing

  • What payment methods are accepted?
  • How does the Canadian exchange rate affect me?
  • Will I be charged for taxes?
  • What is Afterpay?
  • How do I use Afterpay?
  • I live in Canada - why isn’t my Afterpay account working?
See all 11 articles

Refunds & Replacements
Refunds & Replacements

  • Do you offer refunds?
  • My account is no longer Active. Will I still receive my replacement?
  • What is your replacement policy?

Important Updates


How do I use BoxyCharm's Virtual Assistant, BoxyBot?




BIG NEWS!



IPSY and BoxyCharm are joining forces under the same roof to bring you the ultimate beauty membership!

⭐️ Click here to learn more about this exciting change!

You can also check out:

⭐️ I have BoxyCharm Base. What's changing once I'm moved to IPSY.com in March?

⭐️ I have BoxyCharm Premium. What's changing once I'm moved to IPSY.com in March, and BoxyCharm Premium becomes BoxyCharm with Beauty Boost?

⭐️ I have BoxyCharm Luxe. What’s changing once I’m moved to IPSY.com in March, and BoxyCharm Luxe becomes Icon Box?

⭐️ I have dual subscriptions with both IPSY and Boxy. What's changing in March when Boxy and IPSY merge?

⭐️ What will happen to my prepaid BoxyCharm membership once you transfer it to IPSY?

⭐️ How will Choice work once I'm moved to IPSY.com in March?

⭐️ I’m a Canadian subscriber. Will I still be able to shop on IPSY.com?

⭐️ What will happen to my Charms?

⭐️ What's going to happen to my account when it's moved to IPSY.com?

⭐️ When will IPSY start billing for BoxyCharm and Icon Box?


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