My Account & Billing

Account Information

• ⭐️ Why can't I access my account?
• ⭐️ I have annual subscriptions with both IPSY and Boxy. What happens to my monthly credits when IPSY and Boxy merge?
• ⭐️ I’m a Canadian subscriber. Will I still be able to shop on IPSY.com?
• ⭐️ How will my account work once you move me to IPSY.com in March?
• ⭐️ How will Choice work once I'm moved over to IPSY.com in March?
• ⭐️ When will IPSY start billing for BoxyCharm and Icon Box?

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Billing

• What payment methods are accepted?
• How does the Canadian exchange rate affect me?
• Will I be charged for taxes?
• What is Afterpay?
• How do I use Afterpay?
• I live in Canada - why isn’t my Afterpay account working?

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Refunds & Replacements

• Do you offer refunds?
• My account is no longer Active. Will I still receive my replacement?
• What is your replacement policy?