My Account & Billing

Account Information

• How do I link my Google or Facebook account to my BoxyCharm account?
• Oops! My account was cancelled accidentally.
• How can I change my payment information?
• If I cancel and reactivate, will my information be saved?
• How do I change my BoxyCharm subscription term?
• I can't get into my account!

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Billing

• What is Afterpay?
• How do I use Afterpay?
• I live in Canada - why isn’t my Afterpay account working?
• When will my items be delivered if I use Afterpay?
• What happens if I miss an Afterpay payment?
• What payment methods are accepted?

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Refunds & Replacements

• Do you offer refunds?
• My account is no longer Active. Will I still receive my replacement?
• What is your replacement policy?