My Account & Billing

Account Information

• How do I link my Google or Facebook account to my BoxyCharm account?
• Oops! My account was cancelled accidentally.
• How can I change my payment information?
• If I cancel and reactivate, will my information be saved?
• How do I change my BoxyCharm subscription term?
• I can't get into my account!

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Billing

• Why are you adding a handling fee?
• When did the new handling fee and lower Luxe price go into effect?
• What payment methods are accepted?
• How does the Canadian exchange rate affect me?
• Will I be charged for taxes?
• What is Afterpay?

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Refunds & Replacements

• Do you offer refunds?
• My account is no longer Active. Will I still receive my replacement?
• What is your replacement policy?