Subscriptions & Shipping

BoxyCharm Base

• Which month's box am I going to get if I sign up?
• What kind of products will my Boxys contain?
• What is the cost of the BoxyCharm monthly subscription?
• Do I have to resubscribe each month to receive a BoxyCharm Box?
• How many items will be in my BoxyCharm?

BoxyCharm Premium

• What is BoxyCharm Premium?
• How much does BoxyCharm Premium cost?
• Can I prepay for BoxyCharm Premium?
• How often do Brand Takeover boxes happen?
• How do I sign up for BoxyCharm Premium?
• Can I subscribe to BoxyCharm AND BoxyCharm Premium on the same account?

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BoxyCharm Luxe

• What is BoxyCharm Luxe and how does it work?
• Will my first Luxe box replace my Base box or ship separately from it?
• What will I be charged for BoxyCharm Luxe?
• I upgraded to Luxe and I was billed twice, why?
• How can I join the BoxyCharm Luxe Waitlist?
• Can I cancel my Base subscription and just keep BoxyCharm Luxe?

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Personalization

• What membership benefits come with my subscription?
• What's the difference between Base, Luxe, and Premium?
• Can I customize the products in my box to accommodate my allergies?
• Are the products in the box cruelty-free?

Shipping & Tracking

• Why is my order delayed?
• How does shipping work for boxes?
• When will I get my tracking number for my box?
• My box is being returned to you, what do I do?
• What should I do if I haven't received my box although it was reported as delivered?
• Do you ship internationally?

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